XiriGo Vendor DocsStore Management
Store profile, customer reviews, notification settings, return policy, shipping settings, and subscription plans.
Store Management
This section covers 4 main topics:
- Profile — Company, bank, address, and branding information
- Reviews — Customer ratings and comments
- Settings — Notification, return, and shipping preferences
- Subscription — Plan selection and upgrades
Store Profile
Navigate to Store > Profile.
On this page, you can view and update all the information you entered during onboarding. The page is divided into 5 sections:
Company Information
| Field | Editable? | Description |
|---|---|---|
| Company Name | Yes | Your official business name |
| Tax ID | Yes | Your VAT/tax identification number |
| Tax Office | Yes | Your registered tax office |
Bank Details
| Field | Editable? | Description |
|---|---|---|
| IBAN | Yes | Your bank account number. Changes take effect from the next payout cycle. |
| Bank Name | Yes | The name of your bank |
| Account Holder | Yes | The name on the account |
Be careful when changing your IBAN! If you enter an incorrect IBAN, your payouts will fail. Copy and paste the IBAN from your bank's app.
Contact Information
| Field | Editable? | Description |
|---|---|---|
| No (for security reasons, display only) | Your registered email address. To change it, open a support ticket. | |
| Phone | Yes | Your business phone number |
Address Information
| Field | Required | Description |
|---|---|---|
| Address Line 1 | Yes | Street, road, number |
| Address Line 2 | No | Floor, apartment, building |
| City | Yes | City |
| State/Region | No | State or region |
| Postal Code | Yes | Postal code |
| Country | Yes | Select from the dropdown list |
Store Branding
| Field | Description | Tip |
|---|---|---|
| Logo | Your store logo (400x400px, max 2MB) | Upload: Click the "Upload Logo" button, select your file, and save |
| Banner | Cover image (1200x300px, max 5MB) | Appears at the top of your store profile page |
| Short Description | 160 characters (shown in search results) | Keep it clear and appealing |
| Detailed Description | Unlimited length | Tell customers about your store, your history, and your strengths |
After making your changes, click the "Save Changes" button at the bottom of the page.
Customer Reviews
Navigate to Store > Reviews.
Customer ratings and comments about your products and store are listed here.
Review List
| Column | Description |
|---|---|
| Product | The product the review was made for |
| Customer | The name of the customer who left the review |
| Rating | 1-5 stars |
| Title | Review title |
| Comment | The full text written by the customer |
| Type | Product review or Store review |
| Status | Pending, Approved, Rejected |
| Date | Review date |
| Your Reply | Your reply (if any) |
Filtering
| Filter | Options |
|---|---|
| Status | Pending, Approved, Rejected |
| Type | Product, Store |
| Rating | 1, 2, 3, 4, 5 stars |
| Has Comment | Only reviews that include written text |
| No Reply | Reviews that haven't been replied to yet |
Replying to a Review
The detail view opens.
The reply text field opens.
Your reply appears below the review on the product page.
Tip
Reply to every review! Thank customers for positive ones, and offer solutions for negative ones. Replied-to reviews build trust with customers. A high reply rate boosts your performance score.
How to Handle Negative Reviews
| Do | Don't |
|---|---|
| Respond calmly and professionally | Don't get angry or be aggressive |
| Acknowledge the issue | Don't blame the customer |
| Offer a solution (refund, exchange) | Don't leave it unanswered |
| For special cases, reach out via direct message | Don't share personal information |
Reporting Inappropriate Reviews
If a review contains inappropriate content (profanity, spam, false information):
- Click the "Report" button in the review details
- Select the reason for reporting
- The platform team will review it and remove it if necessary
Settings
Navigate to Store > Settings. It is organized into 3 tabs:
Notification Settings
Choose which events you want to receive notifications for:
Email Notifications:
| Notification | Default | Description |
|---|---|---|
| New Order | On | Receive an email when an order comes in |
| Order Cancellation | On | When a cancellation request is received |
| Payout Ready | On | When a bank transfer is scheduled |
| Payout Completed | On | When money has been deposited |
| Low Stock | On | When stock falls below the threshold |
| New Review | Off | When a customer leaves a review |
SMS Notifications: The same categories can be individually turned on or off for SMS. SMS notifications are sent to the phone number registered in your profile.
Toggle each notification type with the on/off switch and click "Save".
Return Policy
| Field | Description | Default |
|---|---|---|
| Return Period (days) | How many days after delivery the customer can request a return | 14 days |
| Automatic Return Approval | If enabled, return requests are automatically approved (no manual review needed) | Off |
Use automatic return approval carefully! When enabled, all return requests are automatically accepted. This improves your performance score but also increases your financial risk. It may be suitable for low-value products.
Shipping Settings
| Field | Description | Default |
|---|---|---|
| Default Shipping Carrier | The carrier pre-selected when creating an offer | - |
| Estimated Delivery (days) | Default delivery time | 3 days |
| Low Stock Threshold | Default threshold for all offers | 5 |
Subscription Plans
Navigate to Store > Settings or Settings > Subscription.
Your Current Plan
At the top of the page, your current plan is displayed:
- Plan name and price
- Status (Trial, Active, Overdue Payment, Cancelled)
- Trial period end date (if you're in the trial period)
Available Plans
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Monthly Fee | 29 EUR | 79 EUR | 199 EUR |
| Commission Rate | 15% | 12% | 8% |
| Max Products | 100 | 1,000 | Unlimited |
| Max Variants | 500 | 5,000 | Unlimited |
| Max Images | 1,000 | 10,000 | Unlimited |
| Priority Support | No | Yes | Yes |
| Advanced Analytics | No | Yes | Yes |
| Custom Branding | No | No | Yes |
| API Access | No | No | Yes |
| Bulk Operations | No | Yes | Yes |
| Multiple Warehouses | No | No | Yes |
| Payout Frequency | Monthly | Biweekly | Weekly |
Annual payment: If you choose annual billing instead of monthly, you get 2 months free (annual price = 10 months' fee).
Plan Upgrade
- Click the "Upgrade" button on the plan you want to upgrade to
- A confirmation window opens showing the price difference and new features
- Click "Confirm"
- The new plan is activated immediately and the commission rate is updated right away
Plan Cancellation
- Click the "Cancel Subscription" button
- A confirmation window appears with a notice: "Will remain active until the end of the current period"
- Click "Confirm Cancellation"
- All features remain available until the end of the current billing period
Frequently Asked Questions
Related Pages
Analytics and Reports
Sales charts, performance metrics, seller tier, best-selling products, stock alerts, customer geographic distribution, and report generation.
Team Management
Invite your staff to the panel, assign roles, permission matrix, and team member management. Who can do what — explained in detail.