XiriGo Vendor DocsFinance and Payments
Balance tracking, commission calculations, transaction history, payment schedule, and XiriPoints loyalty fund. Everything you need to know to keep track of your money.
Finance and Payments
This section covers all of your monetary transactions on XiriGo: how much you've earned, how much commission was deducted, when your money will be deposited, and how the XiriPoints program works.
Under the Finance group in the left menu, you'll find 4 sub-pages:
- Overview — General summary
- Transactions — All financial movements
- Payouts — Bank transfers
- XiriPoints — Loyalty fund
Finance Overview
On the Finance > Overview page, you can see your store's financial status at a glance.
Balance Cards
At the top of the page, there are 4 summary cards:
Available Balance
What it means: The amount of money currently available to be withdrawn to your bank account. This amount will be included in your next payout cycle.
Example: If you see 1,250.00 EUR, that's how much will be deposited in the next payout.
Pending Balance
What it means: Money from your new sales that hasn't cleared the "holding period" yet. It will be moved to available balance 7-14 days after order delivery.
Why is it pending? It's a security period for potential returns and disputes. If the customer returns the product, this amount will be reclaimed.
Example: If 380.00 EUR is pending, this amount will be added to your available balance within approximately 1-2 weeks.
This Month's Revenue
What it means: Your total gross (raw) sales amount for this calendar month. This is the figure before commission is deducted.
Example: You made 3,500 EUR in sales this month. The amount you actually receive will be less after commission and other deductions.
This Month's Commission
What it means: The total commission amount and percentage rate the platform has deducted from you this month.
Example: If you see 420.00 EUR (12%), it means 420 EUR out of 3,500 EUR in sales was deducted as platform commission.
How Is Commission Calculated?
Commission is a fee deducted by the platform from each of your sales. The rate depends on the following factors:
| Factor | Description |
|---|---|
| Your Subscription Plan | Higher plans offer lower commission rates |
| Product Category | Different rates may apply to different categories |
| Your Seller Tier | Platinum-tier sellers get an additional commission discount |
Real-world example:
Customer order total: 100.00 EUR
Commission rate: 12%
────────────────────────────────────
Platform commission: - 12.00 EUR
XiriPoints contribution (1%): - 1.00 EUR
────────────────────────────────────
Your net amount: 87.00 EURYou can see your commission rate on the "Commission Info" card on the Finance > Overview page. You may want to consider upgrading your subscription plan for a lower commission rate. Subscription →
Next Payout
A card showing your next scheduled payout:
| Field | Description | Example |
|---|---|---|
| Payout Date | When the money will be deposited | 25 March 2026 |
| Estimated Amount | Based on your available balance | 1,250.00 EUR |
| Payout Method | Bank transfer (to your IBAN) | MT84VALL...6789 |
| Payout Frequency | How often payouts are made | Weekly / Biweekly / Monthly |
Note
The estimated payout amount may change until the payout date. New sales will increase the amount, while returns will decrease it.
Revenue Chart
At the bottom of the page, you'll find your monthly revenue chart:
- Green line: Gross revenue (GMV)
- Red line: Commission amount
- You can switch between 7-day, 30-day, or 90-day views
Transactions (Transaction History)
On the Finance > Transactions page, all financial movements in your account are listed.
Transaction Table
| Column | Description | Example |
|---|---|---|
| Date | Transaction date and time | 19 Mar 2026, 14:32 |
| Type | Transaction type (color-coded label) | 🟢 Sale / 🔴 Commission / 🟡 Return |
| Reference | Related order or payment number (clickable) | XG-20260319-0042 |
| Description | Brief description of the transaction | "Sale - Order XG-0042" |
| Amount | Transaction amount. Green = money in, Red = money out | +89.90 EUR / -10.79 EUR |
| Balance | Your account balance after this transaction | 1,340.11 EUR |
Transaction Types
| Type | Color | What It Means | Money Direction |
|---|---|---|---|
| Sale | Green | Amount added to your account after a customer order | + (incoming) |
| Commission | Red | Amount deducted as platform commission | - (outgoing) |
| Return | Yellow | Amount deducted from your balance due to a customer return | - (outgoing) |
| Payout | Blue | Transfer made to your bank account | - (outgoing) |
| Loyalty | Purple | Amount deducted for the XiriPoints fund | - (outgoing) |
| Adjustment | Gray | Manual adjustment made by the platform | + or - |
Filtering
| Filter | Options |
|---|---|
| Date Range | Today, This Week, This Month, Last Month, This Quarter, or custom date selection |
| Transaction Type | Sale, Commission, Return, Payout, Loyalty, Adjustment |
| Amount Range | Set minimum and maximum amounts |
Export
Click the "Export" button to download your transaction history:
| Format | What It's Used For |
|---|---|
| CSV | To open in Excel or your accounting software |
| Printable report (suitable for tax returns) |
Tip
We recommend monthly exports. Download your transactions as CSV at the end of each month and send them to your accountant. These files can be used as official documents for tax returns.
Payouts
On the Finance > Payouts page, all transfers made to your bank account are listed.
Payout Table
| Column | Description | Example |
|---|---|---|
| Payout No | Unique payout number | PAY-20260325-001 |
| Date | Transfer date | 25 Mar 2026 |
| Amount | Net amount transferred | 1,250.00 EUR |
| Status | Completed, Failed, Cancelled | 🟢 Completed |
| Bank | Last 4 digits of the IBAN | ...6789 |
Payout Details
Click on any payout to see its full breakdown:
Gross Sales Total: 1,580.00 EUR
──────────────────────────────────────────
Commission Deduction: - 189.60 EUR (12%)
Return Deduction: - 89.90 EUR (1 return)
XiriPoints Contribution: - 15.80 EUR (1%)
Platform Fee: - 34.70 EUR
──────────────────────────────────────────
Net Payout: 1,250.00 EUR
Bank Transfer Ref: MT-TRF-20260325-001This breakdown shows you exactly how your payout was calculated.
What happens if a payout fails? This usually happens due to an incorrect or invalid IBAN. The amount is added back to your balance and will be retried in the next payout cycle. Update your bank details: Profile →
XiriPoints Loyalty Fund
On the Finance > XiriPoints page, you can track your contribution to the XiriGo customer loyalty program.
How Does XiriPoints Work?
A customer buys a product from you (e.g., 100 EUR).
A small percentage (such as 1%) of your sale is transferred to the XiriPoints fund. In this example, that's 1 EUR.
The platform matches the contribution. A total of 2 EUR worth of points is created.
The customer earns XiriPoints for this purchase and can use them in future orders.
When the customer spends their points, the point value is paid from the fund.
Loyalty Fund Summary Cards
| Card | What It Shows | Example |
|---|---|---|
| Your Total Contribution | Your total contribution to the XiriPoints fund to date | 245.80 EUR |
| Spent | Total amount customers have spent using points | 89.20 EUR |
| Net Contribution | Total contribution - spent | 156.60 EUR |
Points Ledger
| Column | Description |
|---|---|
| Date | Transaction date |
| Type | Contribution (from sale), Spend (customer used points), Return (refunded in case of return), Expiry (expired points) |
| Points | Number of XiriPoints |
| Amount | Monetary value (EUR) |
| Description | Related order or transaction |
FIFO Expiry (Points Expiration)
XiriPoints have an expiration period (usually 12 months). Unspent points expire and your contribution is returned to your balance.
| Field | Description |
|---|---|
| Next Expiry | The expiry date of the oldest unspent points |
| Points Expiring | How many points and their EUR value |
Good news: The monetary value of expired points is refunded back to your balance. This means your XiriPoints contribution only costs you money when a customer actually uses their points.